We are MyClean. (“MyClean”), and we’re thrilled you’ve decided to use our services, including, but not limited to, our technologies or functions offered on our website and all related sites, applications, customer service team, cleaners, and third-party vendors, all of which we refer to simply as the “Services.”
These Terms of Service (which we call the “Terms”) are just so you’ll know the rules that govern our relationship with you. Although we’ve done our best to strip the legalese from the Terms, there are places where these Terms may still read like a traditional contract. There’s a good reason for that: these Terms form a legally binding contract between you and MyClean, so please read them carefully.
By using the Services, you state that:
you can form a binding contract with MyClean;
you will comply with these Terms and all applicable local, national, and international laws, rules, and regulations; and
you understand that MyClean is protected by relevant trademark and copyright laws. If you are using the Services on behalf of a business or some other entity, you also state that you are authorized to grant all licenses set forth in these Terms and to agree to these Terms on behalf of the business or entity.
A. Our Services Generally
MyClean agrees to provide you with the Services and you agree to pay the quoted price for the Services, unless otherwise agreed to in writing.
B. Cleaning Supplies and Equipment
We can provide all materials required to complete the job.
But are happy to use these items if provided by you and left out in clear view for our staff and accompanied by directions on their use.
In addition, MyClean requires that you have running water and electricity in order to properly perform our Services.
“We get it right or we make it right.” This Section 2(C) explains what we mean by that.
If you’re not satisfied with your original service (“Original Service”), you can request for our staff to come back to make it right either by email (email@example.com) or by phone (07383248526) as long as the Original Service was completed within the past 48 hours of the Make It Right .
In addition, the following types of appointments or items are not eligible for our MyClean Clean Guarantee:
free clean appointments;
other Free Recleans;
places not in standard condition (e.g. biohazards, hoarding, etc.);
post-construction/post-renovation cleans; and
There is no limit on how many Make It Right visits you can receive over the course of your relationship with MyClean. With that said, we reserve the right to require additional time and payment for future cleans and/or void our MyClean Guarantee for future cleans if Make It Right are requested excessively.
Please note that if you receive a Make It Right , any extra Services you add to that which were not part of the Services included within your Original service are not part of Myclean Guarantee and you will be charged for them.
We strive to foster a safe environment for everyone. Our cleaning staff are background checked, insured & and professionally trained. We reserve the right to remove our staff from your home should the environment be/become unsafe.
That’s where you come in. By using the Services, you agree to assist in fostering a safe environment by:
identifying fragile items and communicating this to our staffs or our customer service team prior to the start of your cleaning appointment;
accounting for and securing all valuables prior to the start of your cleaning appointment;
notifying us of pets and, if necessary, placing them in designated enclosures that would not threaten our staff or impede our Services;
removing any biohazards, including, but not limited to, human bodily fluids, animal waste, rodent feces, live/dead insects, and sharp bio-products (needles, IV tubing, etc.);
not requiring or requesting the lifting or moving of furniture or heavy items; and
ensuring construction or renovation work (including touch-ups) has been completed, all contractors have left, and all equipment has been removed – prior to our arrival.
In the event that you don’t comply with this Section 2(D), our MyClean Guarantee will be voided, we may direct our staff to leave your location (at the discretion of management), and our Cancellation Policy (which is explained below) will apply.
E. Cancellation Policy
We assess a £45 cancellation fee to appointments not cancelled by 3PM the day before the appointment. To be clear, if you have a recurring service, you’ll still need to cancel an appointment before 3PM the day before any particular appointment in order to avoid a cancellation fee, but you may cancel any later future appointments with no additional fee.
Finally, please note that if our Services are provided under a separate written agreement with you, if any part of that agreement conflicts with these Terms, including a separate cancellation policy, that cancellation policy (and not this Section 2(E)) will apply to you.
Our cleaning staff will conduct themselves professionally in your home. In the rare event accidental damage occurs, you’ll need to notify our office within 48 hours of when the appointment is completed either by email (firstname.lastname@example.org) or by phone (07383248526), provide us with a photo and estimate of the damages, and be available to be contacted. We cannot guarantee reimbursement for damages that do not comply with this paragraph. Further, for potential caulking and grout damages, MyClean does not assume responsibility for the restoration of severely worn, stained or mildewed caulking and grout.
Except in emergencies (e.g., a leaking toilet), you must not undertake the repair or replacement of the damage for which you may seek reimbursement.
MyClean reserves the right to contract suitable professionals to repair damages, and will make payment arrangements directly with its contractors to settle any damage repair.
G. Pricing and Discounts
MyClean may change the pricing and discounts of its Services (“Pricing or Discount Change”) in its sole discretion and at any time. Any Pricing or Discount Change will become effective immediately, unless stated otherwise.
Most of the time, Services booked before the time of the Pricing or Discount Change (“Existing Services”) will retain the original pricing as long as no modifications are made to the Existing Services. Any modifications to the Existing Services will void the original pricing of the Existing Services and the price of the Existing Services will be subjected to the Pricing or Discount Change.
In the case that Existing Services are not modified but are nonetheless subject to a Pricing or Discount Change, MyClean will send an email advising the client of the Pricing or Discount Change. Failure to receive or save an email announcing the Pricing or Discount Change will not invalidate that Pricing or Discount Change.
Just so you know, accurate and up-to-date pricing will always be stated .
Your continued use of the Services after the Pricing or Discount Change comes into effect constitutes your agreement to pay the price modified by the Pricing or Discount Change.
MyClean customers with active accounts are eligible to earn up £150 per year in account credits through the "Refer-A-Friend" program by referring new customers to MyClean. If you expect to accumulate credits in excess of £150, please contact us at email@example.com to arrange a special accommodation.
In addition, to qualify for this program, the referred customer (“Friend”) must provide the referral code of the referring customer (“Referring Customer”) at the time that the Friend books the appointment that they want to use the referral code on. Further, the Friend must:
be a new customer;
not be the roommate, spouse, or co-habitant of any existing MyClean customer and cannot be part of the same home or household of any existing MyClean customer;
not book a clean in the same location as the Referring Customer’s location;
not use the same billing information as the Referring Customer;
not have the same phone number as the Referring Customer; and
not create multiple email addresses, MyClean accounts, or any other aliases in order to take advantage of the Referring Customer’s referral code. Further, the Referring Customer must not post their code to a coupon site (e.g., retailmenot or anything similar). If MyClean discovers a code on such a site, we may immediately terminate your Refer-a-Friend Program privileges, and void any and all previously accrued credits.
Credits are credited to the Referring Customer account only after the Friend has booked their appointment using the Referring Customer’s referral code and the Friend has paid for such appointment. Once received, credits may only be applied towards future appointments and cannot be retroactively applied to previous or existing appointments. Credits are not transferrable and are not redeemable for cash.
Credits and discounts will be removed if any of the conditions above are violated. Continued non-compliance with the Refer-a-Friend program will result in the permanent ban of the Services.
The value of any discount obtained through the Refer-a-Friend program and its credits are subject to change without prior notice.
We invest heavily in training and background screening to find quality employees for our Services. Hiring ,offering or receiving side propositions to/from our cleaners or Hanymen makes you liable for a £15,000 fee. By using our Services, you agree to notify us of any attempts to solicit or accept illegal services. If you breach this Section 3, any legal expenses incurred to investigate and/or collect this fee will be added to your case when discovered. Please note that exchanging contact information is considered part a breach of this Section 3.
In addition to exercising common sense, you agree to:
not create more than one account for yourself;
not create another account if we have already disabled your account, unless you have our written permission to do so; and
not share your password.
Credits and discounts are not transferrable between accounts and are not redeemable for cash.
The account(s) will be deactivated and all associated credits and discounts will be removed if any of the conditions above are violated. Continued non-compliance will result in the permanent ban of the Services. If you think that someone has gained access to your account, please immediately reach out to us at firstname.lastname@example.org
MyClean grants you a personal, worldwide, royalty-free, non-assignable, nonexclusive, revocable, and non-sublicensable license to access and use our desktop and mobile website, Facebook page, mobile application, and other related electronic services (“Electronic Services”).
Any software that we provide you may automatically download and install upgrades, updates, or other new features. You may be able to adjust these automatic downloads through your device’s settings.
You may not copy, modify, distribute, sell, or lease any part of our Electronic Services, nor may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit these restrictions or you have our written permission to do so. You may not use our branding, logos, designs, photographs, videos, or any other materials appearing or used in our Electronic Services, without our written consent.
In short: You may not use the Electronic Services or the content on the Electronic Services in ways that are not authorized by these Terms. Nor may you help anyone else in doing so.
Our Electronic Services may let you post, send, receive, upload, store content, or provide feedback or suggestions (“Content and Feedback”). When you do that, you retain whatever ownership rights in that Content and Feedback you had to begin with, but just know that you’re giving us a license to use that Content and Feedback too, without compensating you.
You are responsible for any mobile charges that you incur for using our Services (including our Electronic Services) including text-messaging and data charges. If you’re unsure what those charges may be, you should ask your service provider before using our Services (including our Electronic Services).
If you change or deactivate the phone number or email address that you used to create an account, you must update your account information through your dashboard within 24 hours to prevent us from sending to someone else messages intended for you.
We have not reviewed all content that may link or refer to our Services and are not responsible for the content generated by third party entities. The inclusion of any reference to MyClean by third party entities does not imply endorsement by us. Use of any such content is at your own risk.
If you use a service, feature, or functionality that is operated by a third party and made available through our Services (including Services we jointly offer with the third party), each party’s terms will govern the respective party’s relationship with you. MyClean is not responsible or liable for a third party’s terms or actions taken under the third party’s terms.
We may add or remove features, products, or functionalities to our Services, or suspend or stop the Services altogether. We may take any of these actions at any time without prior notice.
While we hope you remain a lifelong customer, you can terminate the Services at any time and for any reason by notifying us by email or phone. Our Cancellation Policy will apply to appointments cancelled after 3PM the day before any cancelled appointment.
MyClean may also terminate the Services it provides you at any time, for any reason, and without prior notice. That means that we may stop providing you with any Services, or impose new or additional limits on your ability to use our Services. For example, we may deactivate your account due to an outstanding balance or prolonged inactivity.
Regardless of who terminates the Services, both you and MyClean continue to be bound by Sections 1, 3, 5, 6, 9, and 11-18 of these Terms.
You agree, to the extent permitted by law, to indemnify, defend, and hold harmless MyClean, our affiliates, directors, officers, shareholders, staff, licensors, and agents from and against any and all complaints, charges, claims, damages, losses, costs, liabilities, and expenses (including legal’ fees) due to, arising out of, or relating in any way to your access to or use of the Services and your breach of these Terms.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” AND TO THE EXTENT PERMITTED BY LAW WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. IN ADDITION, WHILE MYCLEAN ATTEMPTS TO PROVIDE A GOOD USER EXPERIENCE, WE DO NOT REPRESENT OR WARRANT THAT: (A) THE SERVICES WILL ALWAYS BE SECURE, ERROR-FREE, OR TIMELY; (B) THE SERVICES WILL ALWAYS FUNCTION WITHOUT DELAYS, DISRUPTIONS, OR IMPERFECTIONS; OR (C) THAT ANY PRICING, TERMS, CONTENT, USER CONTENT, OR INFORMATION YOU OBTAIN ON OR THROUGH THE SERVICES WILL BE TIMELY OR ACCURATE.
MYCLEAN TAKES NO RESPONSIBILITY AND ASSUMES NO LIABILITY GREATER THAN REQUIRED BY APPLICABLE LAW.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MYCLEAN AND OUR MANAGING MEMBERS, SHAREHOLDERS, WORKERS, AFFILIATES, LICENSORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR MULTIPLE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) OUR PROVISION OF, FAILURE TO, OR INABILITY TO RENDER, AND YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE, THE SERVICES OR (B) THE UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR CONTENT, EVEN IF MYCLEAN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
A. Small Claims Court
Either you or MyClean may bring an individual action in small claims court.
B. Arbitration Generally
All claims and disputes (whether contract or otherwise), including all statutory claims and disputes, arising out of or relating to these Terms or the use of the Services that cannot be resolved in small claims court will be resolved by binding arbitration on an individual basis, except that you and MyClean are not required to arbitrate any dispute in which either party seeks equitable relief for the alleged unlawful use of copyrights, trademarks, trade names, logos, trade secrets, or patents.
These Terms make up the entire agreement between you and MyClean, and supersede any prior agreements.
These Terms do not create or confer any third-party beneficiary rights.
If we do not enforce a provision in these Terms, it will not be considered a waiver.
You may not transfer any of your rights or obligations under these Terms without our consent.
We reserve all rights not expressly granted to you.